Managing Conflict in Health Care

Wednesday, September 7, 2022 - Wednesday, September 28, 2022

About the Workshop Series
This virtual workshop series is for health care leaders to learn skills for managing a variety of types of conflict in health care settings. Using the emotional intelligence model as a framework, other concepts from psychology, crucial conversations and TeamSTEPPS are woven together as a guideline for managing even the most difficult conflict scenarios. The series begins with a brief but in-depth review of emotional intelligence as well as other key concepts related to conflict and safety culture in health care. These concepts are then applied to conflict at the individual and team levels and to participant scenarios. Participants will leave with an actionable plan to address conflict.

This workshop series will occur once a week across four weeks, beginning Wednesday, September 7 and concluding Wednesday, September 28. Each live workshop will be approximately 90 minutes, with additional assignments to enhance learning. The live sessions are designed to build on the materials presented in the previous week(s) with instruction, exercises and group discussions.

Cost and Registration

The registration fee is $500 per person. Please complete all required fields below and submit payment. You will be asked to pay with your credit card. If you wish to pay by invoice, please complete an invoice request form and email it to teamtraining@aha.org to receive special registration instructions. Once you have successfully registered you will receive a confirmation email with further information. (Please note: Registration is for the full workshop series only. You cannot register for a single session.)